Privacy Policy | PCM Consulting

PCM Consulting Ltd

Privacy Notice

This Privacy Notice shall become effective as of 25 May 2018. To see the Privacy Policy in effect up to that date, please click here.
At PCM Consulting Ltd, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
For clarity, PCM Consulting Ltd may be both data controller and data processor for your personal data under certain circumstances.
We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.
Data Protection law will change on 25 May 2018
This Privacy Notice sets out your rights under the new laws.
Who are we?
PCM Consulting Ltd is a provider of cloud and hosting services, based in London. PCM Consulting Ltd have a registered office at New Kings House, 136-144 New Kings Road, London SW6 4LZ and company number 02795628. Salia Jusu-Sheriff is the registered Data Protection Officer for PCM Consulting Ltd.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.
If you provide us with personal data about a third party (for example when registering a domain on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.
We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.
How do we use your data?
We use information about you in the following ways:
• To process orders that you have submitted to us;
• To provide you with products and services;
• To comply with our contractual obligations we have with you;
• To help us identify you and any accounts you hold with us;
• To enable us to review, develop and improve the website and services;
• To provide customer care, including responding to your requests if you contact us with a query;
• To administer accounts, process payments and keep track of billing and payments;
• To detect fraud and to make sure what you have told us is correct;
• To carry out marketing and statistical analysis;
• To review job applications;
• To notify you about changes to our website and services;
• To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
• To inform you of service and price changes.
Retention periods
We will keep your personal data for the duration of the period you are a customer of PCM Consulting Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.
Who has access to your personal data?
Here is a list of all the ways that we may use your personal data and how we share the information with third parties. For clarity, we have grouped them into the specific products and services that we offer:
Software as a Service
We process your data for administration, billing, support and the provision of services.
Domains
We process your data for administration, billing, support and the provision of services. Your data (Registrant) may be sent to the domain registrar outside of the EEA.
Webhosting, Dedicated servers, virtual servers
We process your data for administration, billing, support and the provision of services
Website builders and Epages
We process your data for administration, billing, support and the provision of services. Additionally, to provide customer domain and connection details to the service. Your data is sent to third party suppliers both within and outside of the EEA.
Email hosting
We process your data for administration, billing, support and the provision of services. Additionally, to provide customer domain and connection details and use email addresses to provide the service.
Office 365 user data shared with Microsoft in the EEA.
Exchange email shares data with third party infrastructure in the EEA. Standard email all UK based.
SSL certificates
We process your data for administration, billing, support and the provision of services. Additionally, to provide details of the certificate owner to the certificate authority for its authentication and use. Owner data to certificate provider outside the EEA.
Traffic Driver
We process your data for administration, billing, support and the provision of services. Additionally, to provide user (customer) and connection details for the service. User data to service provider outside the EEA.
Third Parties
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of PCM Consulting Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your rights
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Our Privacy Notice shall be made clear to you at the point of collection of your personal data.
You can view, edit or delete your personal data through the PCM Consulting Ltd’ control panel. You can also make choices about PCM Consulting Ltd’ collection of your data and how we use it.
You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the pages either at sign up or in your control panel.
We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time within your PCM Consulting Ltd control panel.
Accessing and updating your data
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by updating your personal details within your PCM Consulting Ltd Control Panel.
You have the right to access the information we hold about you. Please email your requests to support@pcmuk.net so that we can obtain this information for you.
Use of cookies
Cookie Policy
The law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our websites and consent to cookies being stored on your computer (laptop/mobile/tablet).
What are cookies?
A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie’s abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally identifying information.
When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes.
Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off.
Most common cookies

Session cookies
These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.
Persistent cookies
These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).
First and Third Party cookies
This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.
Exceptions
There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.
Our use of cookies
• We use cookies to improve your experience on our websites and for functionality purposes, for example, if you choose to buy any of our products and services, you must consent to us placing a cookie on your computer;
• We also use cookies to understand your usage of our website;
• We have partners who have referred clients and in using cookies, we track referred sales so we can compensate our partners accordingly;
• We also use cookies for remarketing purposes, for example, once you have been on the PCM Consulting Ltd website and then you visit another website which has Google adverts, you will see a PCM Consulting Ltd advert to remind you of our products and services.
Links to other sites
PCM Consulting Ltd may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secured servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and protected.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.
Liability
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions below.
Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Contact us
Please e-mail any questions or comments you have about privacy to us at support@pcmuk.net
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

General terms and conditions
last revised 09 November, 2022
These General Terms & Conditions, together with any applicable Service Specific Terms, Data Processing Agreement (‘DPA’), Special Offer Terms and the Acceptable Use Policy sets out the terms, which PCM Consulting Ltd will provide services to our customers. By creating a PCM Consulting Ltd account and using the services, You are deemed to have accepted these General Terms and Conditions and the DPA.
By creating a PCM Consulting Ltd account and using the services, You are deemed to have accepted these General Terms and Conditions.
The terms “We”, “Our” or “Us” shall refer to PCM Consulting Ltd Internet Limited and any associated group companies and “You”, “Your” or “Customer” shall be deemed as the person/company representative accepting these General Terms and Conditions. These terms constitute a binding and enforceable legal contract between PCM Consulting Ltd and any associated group companies and you.

Changes and updates
We reserve the right to, with or without notice, change or update these General Terms and Conditions, the Service Specific Terms & Conditions including any technical specification relating to the services, the Acceptable Use Policy, Privacy Policy and any information relating to the services, from time to time, to comply with law or to meet our changing business requirements.These Terms and Conditions may be changed or updated at any time.
Age condition and authority
You represent and warrant that by signing up to our services, you are at least eighteen (18) years of age and legally capable of entering into a contract.You must meet certain conditions in order to have a PCM Consulting Ltd account.
Alternatively, if you are purchasing services on behalf of a company/third party, you represent and warrant that you have the authority to do so, which in turn is bound by these Terms and Conditions.
Duration and Renewal of services
Unless otherwise specified, services are provided for a minimum contract term of 12 months and unless cancelled in accordance with Clause 6, will automatically be renewed for further periods.Details about your contract term, our automatic renewal policy and your rights under Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
Automatic renewals are to ensure that You do not experience interruption or loss of services. Unless you turn-off the automatic renewal, Your services will automatically be renewed for further periods. (Please note that domains may be subject to different terms in respect of renewals).
When Entering into a contract as a consumer (not in the course of conducting business) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 allow you to cancel the Contract at any time within fourteen working days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the services, you agree to us commencing supply of those services before the fourteen working days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
Payment and Change of Services
All services must be paid for in advance, unless otherwise stated differently.Details of how payment is taken for your PCM Consulting Ltd services.
All payments must be made in UK pounds sterling, inclusive of applicable taxes.
If You have purchased a “Pay as You go” service then payment will be required monthly in advance. If You have purchased services on a fixed term basis then You will be required to pay on the payment agreement You selected, paying in advance or by way of monthly instalments in advance throughout the year.
PCM Consulting Ltd will automatically generate an invoice in respect of the next period at the end of the current period unless You have cancelled your services in accordance with Clause 6.
Payment will be taken via the chosen payment methods specified within the control panel and will be non-refundable. In cases of failed payment, the invoice will be considered overdue and immediately payable.
No invoices will be sent by regular mail. All invoices will be sent directly to You via your registered email address.
You are required to have a valid credit/debit card and/or PayPal account registered to Your account at all times. Failure to do so will result in restricted access to Your account. If You cancel Your credit/debit card and/or PayPal account for any reason, You must update your account and provide details of a current valid payment card and/or PayPal Account.You need to keep your payment details up to date at all times.
PCM Consulting Ltd reserves the right to change the prices and/or nature of our services by giving You 30 days written notice of those changes. Notice of changes to prices and/or services will be given by email to the email address we hold for your account. Any price change only becomes effective when the service reaches the end of its current term. You will be charged the new price when the service is automatically renewed at the end of the current term.We reserve the right to make changes to your services.
Payments processed by PayPal are subject to PayPal’s terms and conditions of Service, and PCM Consulting Ltd makes no representations or warranties with respect to those services.
We reserve the right to interrupt, cancel or suspend all services until payment is received in full and all outstanding charges are cleared. Any non-payment of a recurring invoice may be subject to an administration charge. You are responsible for all money owed to Us under these terms until Your contract is terminated. You are also responsible for any additional costs incurred by Us in taking steps to recover any sums due by You.
We reserve the right to pass your debt onto a third party debt recovery agent and You accept all liability for the recovery of our costs from You.
If You withdraw any payments made via a bank, credit card or PayPal (a “chargeback”), We reserve the right to interrupt, suspend or cancel Your services and/or charge a fee. Such action is without prejudice to Our right to recover any and all outstanding sums from You and your obligation to pay the same to Us.
If You withdraw any payments made via a bank, credit card or PayPal (a “chargeback”), for a domain registration or domain renewal then PCM Consulting Ltd will become the registrant (owner) of the domain.
Any unused Credit notes on Your Account will be taken in payment of Your Service. Where the value of the unused Credit note is less than the total payment due, the remainder of the balance will be taken from the current payment method on Your account.
You agree that PCM Consulting Ltd will store Your card details so that regular payments to PCM Consulting Ltd can be made. We refer to this as a Continuous Payment Authority (CPA).
PCM Consulting Ltd will send You invoices detailing the payment amount and which payment method will be used.
PCM Consulting Ltd reserves the right to make changes to any payments where PCM Consulting Ltd, in their reasonable opinion, believes they are necessary and in accordance with this Agreement.
In accordance with the CPA, PCM Consulting Ltd will provide You with a confirmation order, by email.
The CPA details can be amended at any time by contacting Customer Support: 0333 0142 700.
You agree that the CPA is effective and will remain so until You change or cancel Your payment method with PCM Consulting Ltd. No fees are charged for a change in payment method.
You agree that if You cancel Your CPA, Your services maybe cancelled. You agree to continue to pay for the services in accordance with this Agreement.
PCM Consulting Ltd reserves the right to cancel Your CPA if PCM Consulting Ltd is no longer able to take payment from the stipulated payment method.
Refunds
All fees for services are non-refundable.
In the event that PCM Consulting Ltd chooses to cancel Your service for reasons other than Your breach of contract, You will be entitled to a pro rata refund based upon the remaining period of Your current contract term.
If you breach these terms, You will not be entitled to a refund, in the event of a cancellation.
Domain credits are non-refundable as they enable the purchase of domain names at discounted Prices, based on an up-front commitment.
Credit notes can only be used for payment (or partial payment) of Your Service, and are non-refundable.
Unused reseller funds on account will only be recoverable when the account is closed.
Cancellation
PCM Consulting Ltd will provide the services for the period stated on the order confirmation, which shall then automatically renew for further periods, subject to termination by:
You providing notice to PCM Consulting Ltd at least 30 days prior to the next renewal date.
You may cancel your services with PCM Consulting Ltd at any time by providing 30 days notice provided those services are not subject to a minimum contract term.
Once PCM Consulting Ltd accepts your cancellation request, you will be provided with written confirmation of such request. For clarity, your cancellation request will not be deemed to have been received and accepted until We have issued our written confirmation to You.
We reserve the right to cancel and/or withdraw your service at any time for any reason by providing you 30 days’ written notice.
Without prejudice to its other rights and remedies, PCM Consulting Ltd may, in its sole discretion, either permanently or temporarily suspend and/or terminate the services and will have no liability to provide the services if an event occurs and PCM Consulting Ltd deem it to be appropriate to terminate the Agreement.
Our obligations
We agree to provide the services to You in accordance with these terms.
We will use reasonable endeavours to supply the services to You as soon as it is reasonably practicable and in the event that We become aware of any reason for delay, We shall notify You.
We will not be liable to You if We, using Our endeavours, fail to supply the services within a specific timescale.
We reserve the right to improve, modify or change the services provided to You and We will use reasonable endeavours to notify You as soon as it is reasonably practicable to do so.
We will provide the services to You using reasonable skill and care but at all times this will be subject to any downtime caused by scheduled or emergency maintenance or repair. We will use Our reasonable endeavours to ensure that any disruption to the services is minimal and any scheduled work takes place during off-peak hours when possible. We will not be liable to You or any third party for losses whatsoever caused by any such downtime; whether emergency or scheduled.
To the fullest extent permitted by law and save as provided elsewhere in the Agreement, the Services are provided by PCM Consulting Ltd to You on an “as is” and “as available” basis and no warranty or representation (express or implied) of any kind are given in connection with this Agreement including as to satisfactory quality and fitness for a particular purpose. PCM Consulting Ltd gives no warranty or representation that:
the Services will meet Your requirements;
the Services will be provided on an uninterrupted, timely, secure or error-free basis; or
any results obtained from use of the Services will be accurate, complete or current.
Your obligations
You agree to use the services in line with our Acceptable Use Policy. PCM Consulting Ltd reserves the right to remove content from the services or suspend the services immediately where it reasonably suspects such content breaches the Acceptable Use Policy.You agree to our Acceptable Use Policy at all times.
You shall indemnify PCM Consulting Ltd against all damages, losses and expenses arising as a result of any action or claim that the data, content and/or any other material breaches the Acceptable Use Policy.
In the event that PCM Consulting Ltd removes data or content from the services and/or suspends Your site pursuant to clause 8.1, and later reinstates such content and/or resumes the services, You shall indemnify PCM Consulting Ltd against all damages, losses and expenses arising as a result of any action or claim that such content and/or data and/or the services breaches the Acceptable Use Policy.
You agree that You are solely responsible for the use of Your PCM Consulting Ltd account and Your Use of the services, including any content that you submit.You are responsible for all the activity that takes place on your account.
All services are intended for use by You only. Should you choose to resell, store or give away web hosting services to other parties You agree that such activity will be undertaken at Your own risk. You also accept responsibility for ensuring that all end users abide by all of Our terms.
PCM Consulting Ltd accepts no liability to You or any third parties for losses arising from the reselling of services as detailed in Clause 8.5.
PCM Consulting Ltd reserves the right to suspend access to the automated management facilities of the Reseller account including the API (Application Programming Interface) if a customer’s use is deemed to be affecting the platform for which PCM Consulting Ltd delivers the services.
If You exceed the limits on PCM Consulting Ltd’ database products (MS SQL and MySQL) then we will automatically charge You for the additional space You use at PCM Consulting Ltd’ current Prices.
You agree that it is Your responsibility to keep Your password(s) confidential, and to change the password on a regular basis. PCM Consulting Ltd is not responsible for any data losses or security issues due to stolen passwords or any passwords that You have intentionally or accidentally disclosed to any third party.You are responsible for keeping your account passwords secure.
You accept full responsibility for any purchases or modifications made within your control panel by You or by third parties using your account password.
You warrant that the contact information that you provide to us is correct, and that You accept responsibility for keeping this information up to date at all times. You agree that We may suspend access to your account and the services if we reasonably believe that the information you have supplied is inaccurate.
You agree that you will provide to PCM Consulting Ltd, if necessary, verification identification documents (including but not limited to driving license and passport) for verification purposes only. Please be advised that in line with our retention policy, copies of these will be removed from our internal systems when no longer necessary.
You agree that You will immediately notify PCM Consulting Ltd on becoming aware of any unauthorised use of all or any of the Services and/or Your control panel.
PCM Consulting Ltd reserves the right to terminate immediately, in its sole discretion, the services, if We deem that a Customer is being abusive to Our staff. You will be responsible for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by PCM Consulting Ltd (together ‘Claims’) arising therefrom and shall indemnify and hold PCM Consulting Ltd harmless on demand for such Claims.
Data
All data created or stored by You within our applications and servers are Your property. We make no claim of ownership of any web server content, email content, or any other type of data contained within Your server space or within applications on servers owned by Us.
You are responsible for ensuring that you maintain adequate and up to date back up copies of all of Your data that You upload onto Our servers or build through Our tools. This should include, but not limited to all written content, images, photographs and screenshots of Your data.You are responsible for making backups of your data.
In the event of loss of or damage to Your data arising out of Your actions or actions undertaken on your behalf, We will not provide You with access to any data stored by Us for archiving or backup procedures except at our sole discretion.
In the event of loss of or damage to Your data, howsoever caused, We, in no circumstances, will be liable to recover Your data. We will not provide You with access to any data stored by Us for the purposes of Our own platform stability and business continuity.
In the event of loss of or damage to Your data relating to a failure in our systems or servers, We will make reasonable commercial efforts to assist You with restoring Your data. Notwithstanding this, however, You accept full responsibility for maintaining adequate backup copies of all Your data.
You shall indemnify Us and hold Us harmless against all damages, losses and expenses arising out of a third party claim of intellectual property infringement in respect of Your content, data or domains.
You acknowledge and agree that you are responsible for and will comply with all requirements regarding the collection, use, processing, storage, protection, disclosure, transfer and destruction of personal data, which is submitted by you as part of use of the Services. Where you submit any personal data relating to a third party as part of the Services, you must have the permission and/or a lawful basis to share that information with Us in connection with the Services. To the extent that We access or hold personal data which is submitted by you for use with the Services, the terms of the Our Data Processing Agreement, which are hereby incorporated by reference, shall apply and the parties agree to comply with such terms.
Liability
PCM Consulting Ltd shall not be liable for any loss or damage of whatsoever nature suffered by You arising out of or in connection with any breach of these terms by You or any act, misrepresentation, error or omission made by You or on Your behalf.PCM Consulting Ltd will not be liable for any damages, subject to specific laws.
PCM Consulting Ltd will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with these terms or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
No matter how many claims are made and whatever the basis of such claims, PCM Consulting Ltd’ maximum aggregate liability to You under or in connection with these terms in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in these terms) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by You for the services in relation to which Your claim arises during the 12 month period prior to such claim.
None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of PCM Consulting Ltd, its employees or its sub-contractors.
PCM Consulting Ltd shall not be liable for any interruptions to the services or outages arising directly or indirectly from:-
interruptions to the flow of data to or from the internet;
changes, updates or repairs to the network or software which it uses as a platform to provide the services;
the effects of the failure or interruption of services provided by third parties;
factors outside of PCM Consulting Ltd’ reasonable control;
Your actions or omissions (including, without limitation, breach of Your obligations set out in these terms) or those of any third parties;
problems with Your equipment and/or third party equipment;
Interruptions to the services requested by You.
Confidentiality
Each party agrees that it will keep confidential and will not (whether directly or indirectly) disclose, use, copy or modify any confidential information belonging to the other without the prior written consent of the other except to such persons and to such extent as may be strictly necessary for the performance of the Agreement. In this clause, ‘confidential information’ means all information of a confidential nature that a party has or acquires (whether directly or indirectly) including the other party’s know-how, trade secrets, plans, developments, financial, commercial, technical, tactical, strategic, marketing, operations, customer or product information, personnel information, any information agreed to be or marked as confidential, any other information a party knows, or could be reasonably expected to know, is confidential and any other such information related to or concerning a party’s business.
The provisions of clause 11.1 do not apply to Confidential Information which is or becomes public knowledge (otherwise than by breach of this clause) or was in the possession of the party concerned without restriction as to its disclosure before receiving it from the disclosing party; or is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure; and nothing in this clause 11 prevents either party from disclosing any Information for a proper purpose to a public authority or any regulatory body, or to a court of law in the United Kingdom or elsewhere in legal proceedings, or to its senior management, its auditors, bankers, lawyers or other professional advisers.
This clause 11 shall survive the termination or expiry of our General Terms and Conditions for a period of five years.
Force Majeure
PCM Consulting Ltd shall not be responsible for any event or sequence of events beyond PCM Consulting Ltd reasonable control which prevents it from, or delays it in providing any services or performing any obligation under these terms including, but not limited to any act of God, strike, lock-outs or other industrial disputes (whether involving the workforce of PCM Consulting Ltd (or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm, epidemic, pandemic, energy outages or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond its reasonable control.
Non-waiver
The failure of PCM Consulting Ltd to require Your performance of any provision shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by PCM Consulting Ltd of a breach of any provision hereof be taken or held to be a waiver of the provision itself.
Survival
The provisions, terms, conditions, representations, warranties, covenants, and obligations contained in or imposed by these terms which by their performance after the termination of Your contract, shall be and remain enforceable notwithstanding termination of these terms for any reason. However, neither party shall be liable to the other for damages of any sort resulting solely from terminating Your contract in accordance with its terms but each party shall be liable for any damage from any breach by it of these terms.
Notice
You agree that any notice or communications required or permitted to be delivered under these terms by PCM Consulting Ltd to You shall be deemed to have been given if delivered by e-mail, in accordance with the contact information You have provided.
Governing Law
Except as otherwise set forth in the Domain Dispute Policy, Your rights and obligations under these terms shall be governed by English law and You submit to the exclusive jurisdiction of the English Courts.
Assignment
You shall not assign, sub-license or transfer Your rights or obligations under these terms to any third party without the prior written consent of PCM Consulting Ltd. However, in the event that PCM Consulting Ltd consents to such an assignment, sub-license or transfer, then these terms shall ensure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.
We may assign our obligations to a third party without Your consent or notice to you.
Entire Agreement
These terms constitute the entire Agreement between the parties and agreements are representations or warranties, express or implied, statutory or otherwise and no agreements collateral hereto than as expressly set or referred to herein. This Agreement supersedes any prior agreements, representations, statements, negotiations, understandings, proposals or undertakings, oral or written, with respect to the subject matter expressly set forth herein.
Relationship of the parties
Nothing in these terms shall be construed as creating an agency relationship, partnership or joint venture between the parties.
Severability
In the event that any provision of these terms shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render these terms unenforceable or invalid as a whole. PCM Consulting Ltd will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of PCM Consulting Ltd as reflected in the original provision.