PCM Support is not only a problem-solving service but serves as an efficient means for our clients to improve the way they do business. PCM provides proactive support. Unlike more traditional support services, we do not sit and wait for system problems to arise, but instead get involved in helping clients address issues, enabling them to run their businesses efficiently with the aid of well-maintained systems. Working in close partnership with our clients, our proactive support service allows them to add value to their systems.
We make certain that our clients are getting the most out of their software systems by ensuring they are provided with a complete solution to their business performance problems. Support with PCM involves overcoming inherent system deficiencies and increasing functionality through, program add-ons, integration, customisation and bespoke development.
As part of our support service, we provide our clients with a wide variety of tools and helpful information. We regularly inform our clients in advance of planned upgrades or new modules, as well as, of any identified problems with a particular software program. We regularly offer paid training, free workshops and other seminars and events for our clients to ensure they are getting the most out of their systems and to keep them informed of any new developments in the general marketplace or in their industry specifically.
We continually strive to keep the cost of support down by using a fast, efficient and effective support logging and delivery service.
Our support team may be accessed through a variety of ways, including:
On-site visits with experience and highly trained support personnel.
Multiple telephone support lines.
Online logging and support chats in our Clients Area.
Remote-log-in services with diligently managed security, especially for highly sensitive sites.